Refund policy
Return & Refund Policy
We want you to love your skin and feel confident using the Clear Out Bar. That’s why we offer a risk-free 60-day money-back guarantee.
60-Day Skin Commitment Guarantee
We’re confident the Clear Out Bar can help you achieve clearer skin — but we understand that everyone’s skin is different.
If you’ve used the Clear Out Bar consistently for 60 days and haven’t seen the results you were hoping for, we’ll give you a full refund. That’s our 60-day skin promise (no tricks, no ifs, no buts — no return necessary).
To qualify:
• Use the Clear Out Bar as directed for a full 60 days
• Take clear before and after photos to show your progress
• Email us at info@aclora-health.com with your order number, photos, and a brief explanation of your experience
We use your feedback to improve and ensure our products truly work for everyone.
Note: This guarantee only applies to the first Clear Out Bar purchased.
Returns for Unused Items
If you purchased the product but haven’t opened or used it, you may return it within 60 days of receiving it.
To be eligible for a return, the item must be:
• Unused
• Unopened
• In its original packaging
• In the same condition you received it
To start a return, contact us at info@aclora-health.com.
Our support team will respond within 48 hours.
If your return is accepted, we will send instructions on how and where to send your package.
Customers are responsible for return shipping costs.
We reserve the right to refuse a refund if the above conditions are not met.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
• The item is defective
• The item arrived damaged
• You received the wrong item
Email us at info@aclora-health.com so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have, and once the return is accepted, place a new order for the replacement product.
European Union 14-Day Cooling Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
• The item must be unused
• In the original packaging
• In the same condition as received
• With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved or rejected.
If approved, your refund will be automatically issued to your original payment method within 5 business days.
Please note that banks and credit card providers may require additional time to process the refund.
If more than 5 business days have passed since your return was approved, please contact us at: