Privacy policy
Privacy Policy
This Privacy Policy describes how Aclora Health (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”
Device Information
Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to optimize our website.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:
Shared with our processor Shopify.
Personal Information collected may include:
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Web browser version
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IP address
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Time zone
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Cookie information
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Pages or products viewed
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Search terms
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Interaction with the Site
Order Information
Purpose of collection:
To provide products or services to you in order to fulfill our contract, process payments, arrange shipping, and communicate with you.
This also includes screening orders for potential risk or fraud and providing marketing communications where you have opted in.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with our processor Shopify.
Personal Information collected may include:
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Name
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Billing address
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Shipping address
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Payment information (including credit card details)
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Email address
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Phone number
Customer Support Information
Purpose of collection:
To provide customer support and respond to inquiries.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
None.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
For example:
• We use Shopify to power our online store.
You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy
• We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests such as subpoenas or search warrants, or otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
For example:
• We use Google Analytics to understand how our customers use the Site.
More information:
https://www.google.com/intl/en/policies/privacy/
You can opt out here:
https://tools.google.com/dlpage/gaoptout
• We may share information about your use of the Site, purchases, and interaction with advertisements with our advertising partners through cookies and similar technologies.
• We use Shopify Audiences to help show relevant advertisements on other websites to people who may be interested in our products.
Opting Out of Targeted Advertising
You can opt out of targeted advertising here:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads/anonymous
Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out through the Digital Advertising Alliance:
http://optout.aboutads.info/
Using Personal Information
We use your personal information to provide services to you, including:
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Offering products for sale
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Processing payments
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Shipping and fulfilling orders
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Communicating with customers
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Providing updates about products, services, and promotions
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
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Your consent
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Performance of a contract between you and the Site
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Compliance with legal obligations
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Protection of vital interests
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Public interest tasks
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Legitimate business interests
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you request deletion.
For information about requesting deletion, see the Your Rights section below.
Automatic Decision Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making.
Aclora Health does NOT perform automated decision-making that has legal or significant effects on customers.
However, our platform Shopify may use limited automated decision-making to prevent fraud.
Examples include:
• Temporary blacklisting of IP addresses associated with repeated failed transactions
• Temporary blacklisting of credit cards linked to flagged IP addresses
Your Rights (GDPR)
If you are a resident of the EEA, you have the right to:
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Access your Personal Information
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Transfer your data to another service
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Request correction of your information
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Request deletion of your data
To exercise these rights, contact us at:
Your Personal Information may initially be processed in Ireland and then transferred outside Europe for storage and processing, including to Canada and the United States.
More information:
https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA (California Residents)
If you are a resident of California, you have the right to:
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Access the Personal Information we hold about you
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Request correction or deletion of your information
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Transfer your data to another service
To exercise these rights, please contact us at:
You may also designate an authorized agent to submit requests on your behalf.
Cookies
A cookie is a small piece of information stored on your device when you visit our Site.
We use different types of cookies, including:
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Functional cookies
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Performance cookies
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Advertising cookies
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Social media cookies
Cookies allow the website to remember your preferences and improve your browsing experience.
They also help us understand how visitors interact with our website.
You can read more about Shopify cookies here:
https://www.shopify.com/legal/cookies